What to do if my KYC submission has been rejected?
Upon logging in, you will see the status of your KYC Verification. Seeing "Hooray!" means your submission has been approved and the next steps will be card order or the arrival of your card. However, there are instances that a KYC submission gets rejected due to specific reasons. If you see a "Sorry, [Your Name"]" message, this means you need to revisit the set of information and uploaded documents you have submitted.
Possible Reasons for Rejection
- Inaccurate/Incorrect/Mismatched Profile Information details
- The uploaded ID is not valid or not included on the list of accepted IDs
- The uploaded ID is pixelated or not clear enough
- The uploaded ID is expired
- The selfie photo is blurry or masked with a filter effect
- Not holding the uploaded ID upon doing a selfie
- If your application was rejected due to uploading an invalid and unaccepted ID, replace the uploaded with any of these accepted IDs below:
What to do during KYC Verification?
What is SALPay KYC? SALPay KYC or SALPay Know Your Customer is a mandatory process of verifying the identity of a user who is about to create a SALPay Account. The goal of this process is to prohibit any fraudulent activity in using the tool by ...
How do I know my SALPay KYC Verification status?
Verification Rejected Possible Reasons for Rejection Inaccurate/Incorrect/Mismatched Profile Information details The uploaded ID is not valid or not included on the list of accepted IDs The uploaded ID is pixelated or not clear enough The uploaded ID ...
What to do during SALPay KYB Verification?
Once you have completed your KYC Verification through the SALPay App, go to business.salpay.com to submit your Business Information and required documents based on your company type.
How do I sign up for a SALPay Corporate Account?
SALPay Corporate Account allows you to order SALPay Cards, invite payees, load funds, and run payouts. SALPay can be integrated with a company or companies within a Salarium Account to ensure an easier and secure payout. Creating the SALPay ...
How do I create a SALPay Corporate Account for my business?
Creating the SALPay Corporate Wallet requires the business owner/ one of the business owners to first sign up for a SALPay Personal Account. This requires the business owner to initially undergo and fulfill the SALPay Know Your Customer (KYC) ...