What to do if I forgot my ATM PIN?
In case you forgot your ATM PIN, the best course of action is to contact our Support Team right away via any of these SALPay Support Chat Channels. It is much easier for our Support Staff to assist you if you are logged in to your SALPay Wallet or SALPay Corporate Account.
How do I change my ATM PIN?
In case you wish to change your ATM PIN, follow the instructions below: Visit the nearest UnionBank branch or ATM. Insert your card in the ATM card slot. Enter your existing PIN. Choose “Other Transactions” from the Menu. Choose “PIN Change”. Enter a ...
How do I lock/unlock my SALPay ATM card?
Locking your SALPay Card prevents unauthorized payments or withdrawals using the card. It can be unblocked anytime. Take note that all transactions will be suspended when you lock your card. Locking and Unlocking Your Card through the Mobile App ...
What to do if I forgot my current password?
If you forgot your current password, you may set a new password by following these steps: Select the "Forgot Password" link from the login screen. Fill out the registered mobile number field. You will be redirected to the OTP screen. Type the OTP ...
How do I change my SALPay Wallet 4-digit Passcode?
Your SALPay Wallet's 4-digit Passcode serves as another layer of security to keep your account safe from unauthorized login and transactions. You are required to enter your passcode each time you exit the app or when the screen is locked. The ...
What's in my SALPay Dashboard?
Upon logging in through the SALPay Wallet mobile app or web app, you will automatically be directed to your SALPay Dashboard. Your SALPay Dashboard has two main components, the SALPay Wallet Dashboard and the SALPay Card Dashboard. SALPay Wallet ...