How do I know my SALPay KYC Verification status?
Possible Reasons for Rejection
- Inaccurate/Incorrect/Mismatched Profile Information details
- The uploaded ID is not valid or not included on the list of accepted IDs
- The uploaded ID is pixelated or not clear enough
- The uploaded ID is expired
- The selfie photo is blurry or masked with a filter effect
- Not holding the uploaded ID upon doing a selfie
If your application was rejected due to uploading an invalid and unaccepted ID, refer to the list of accepted IDs below.
You will see the VERIFICATION ACCEPTED screen if our Compliance Team finds the submitted information for verification complete and correct.
After seeing this message, the next information displayed on your screen will be about your CARD ORDER STATUS.
How do I check the status of my SALPay KYB Verification?
Log in to your SALPay Corporate Account to check the status of your KYB Verification. Our compliance team will leave a note regarding the fields that need to be revisited and requirements to be uploaded. You will know that your SALPay Corporate ...
What to do during KYC Verification?
What is SALPay KYC? SALPay KYC or SALPay Know Your Customer is a mandatory process of verifying the identity of a user who is about to create a SALPay Account. The goal of this process is to prohibit any fraudulent activity in using the tool by ...
What to do during SALPay KYB Verification?
Once you have completed your KYC Verification through the SALPay App, go to business.salpay.com to submit your Business Information and required documents based on your company type.
How do I sign up for a SALPay Corporate Account?
SALPay Corporate Account allows you to order SALPay Cards, invite payees, load funds, and run payouts. SALPay can be integrated with a company or companies within a Salarium Account to ensure an easier and secure payout. Creating the SALPay Corporate ...
What to do if my KYC submission has been rejected?
Upon logging in, you will see the status of your KYC Verification. Seeing "Hooray!" means your submission has been approved and the next steps will be card order or the arrival of your card. However, there are instances that a KYC submission gets ...