For ATM withdrawals, if you entered your PIN incorrectly three times, you account will be blocked. When this happens, you may request to reset your PIN through the SAL Pay app or via your Salarium account’s wallet.

Login to your SAL Pay mobile app. You will then see that your account has been suspended for security purposes. Click Request a PIN Reset to proceed.

You will receive an email notification acknowledging your request.

When your PIN reset is completed, you will receive an email confirmation. You may now proceed with setting the new PIN by following the link on the email, or by logging in to your SAL Pay app.

When you go back to the SAL Pay mobile app, you will then be asked for your Salarium password in order to set your new PIN.

You will then be asked to enter your new ATM card PIN to continue with the reactivation of your account.